Introduction
Thank you for choosing us as your trusted partner in digital marketing and online solutions. We value your business and are committed to your satisfaction. Our Return and Refund Policy outlines the conditions under which returns, refunds, and cancellations can be requested.
Scope of Services
Our services include Social Media Advertising Consulting, Dedicated Account Management, High-Performance Scalable Services, 24/7 Technical Support, and Web Development. We strive to deliver services that meet the highest levels of customer satisfaction.
Cancellation Policy
- Pre-Service Cancellation: You may cancel any of our services within 24 hours of purchase without any penalty, provided the services have not yet been deployed or initiated. If the service has begun, but is not complete, you may still request cancellation, but a partial refund will be considered based on the amount of work already performed.
- Ongoing Services: For services billed on a recurring basis, such as monthly management or maintenance, cancellations can be made at any time before your next billing cycle. Notice must be received at least 10 business days before the next scheduled billing to avoid charges for the next period.
Refund Policy
Due to the nature of our digital marketing services, we handle refund requests on a case-by-case basis. Our dedicated team commits substantial time and resources in initiating services promptly upon purchase. Thus, the eligibility for refunds might vary depending on the specific circumstances of the work performed.
Refund Eligibility:
- If a cancellation request is made within the stipulated window and service has not been initiated, you will be eligible for a full refund.
- If work has begun but you choose to cancel before the service completion, a partial refund may be granted. The refund amount will be calculated based on the portion of the service already delivered.
Non-Refundable Services:
- Certain services may be non-refundable, including but not limited to domain registration, acquired third-party services, and ad spend. These costs are often irrecoverable expenses, and we will provide a detailed breakdown of non-refundable services at the time of purchase.
How to Request a Refund or Cancellation
- Contact Us: To request a refund or cancellation, please contact us at contact@dangngocquang.xyz with your invoice number, date of purchase, and the reason for requesting a return/refund.
- Processing Your Request: We will process your request within 5-7 business days. We may contact you to discuss further details of the request if necessary.
- Refund Issuance: After your refund request is processed and approved, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Customer Satisfaction
We aim to ensure your complete satisfaction with our services. If there are any issues with our services, or if you are dissatisfied in any way, we encourage you to contact our customer service team who will work diligently to address your concerns and reach a satisfactory resolution.
Amendments to This Policy
We reserve the right to amend this policy at any time, with changes taking effect immediately upon posting on our website. We encourage clients to review this policy regularly to stay informed of any updates.